Frequently Asked Questions

Watch modification (or "modding") is the art of building custom timepieces by combining high-quality components with genuine automatic movements. Each watch is assembled by hand, resulting in a unique timepiece that combines proven reliability with original design. Our watches are not replicas. They are original creations assembled in our workshop.

We use 100% genuine, original Japanese automatic movements. Our primary calibres are the NH35A (automatic with hacking and hand-winding), the NH34A (automatic GMT), and the VK63 (meca-quartz chronograph). These movements are renowned worldwide for their precision, durability, and serviceability.

Our automatic movements (NH35A, NH34A) are accurate to approximately +/- 20 seconds per day, which is excellent for mechanical timepieces. The VK63 meca-quartz chronograph keeps quartz-level accuracy of approximately +/- 20 seconds per month. Accuracy may vary slightly depending on position, temperature, and wear habits.

Sapphire crystal is a lab-grown, transparent material rated 9 on the Mohs hardness scale, making it the second-hardest transparent material after diamond. It is virtually scratch-proof and offers superior clarity compared to mineral glass. All our timepieces feature sapphire crystal as standard.

All our watches are rated 5ATM (50 meters). This means they are suitable for everyday wear including rain, splashes, and brief immersion. However, we do not recommend swimming, diving, or exposing the watch to hot water, steam, or saunas, as these conditions can compromise the seals over time.

Unscrew the crown (if applicable), then turn it clockwise 20 to 30 times. You will feel gentle resistance as the mainspring winds. Once wound, the watch has approximately 41 hours of power reserve. Regular daily wear (8+ hours) will keep the movement charged through natural wrist motion.

Automatic movements benefit from servicing every 3 to 5 years to maintain optimal performance. Signs that service may be needed include significant time loss/gain, the watch stopping despite being fully wound, or unusual noises. Contact us for service recommendations.

All our cases and bracelets are made from 316L stainless steel, also known as marine-grade or surgical steel. It is hypoallergenic, corrosion-resistant, and extremely durable. The same grade of steel is used in high-end watchmaking and medical instruments.

Orders are processed within 2 to 4 business days. Once shipped, delivery takes approximately 13 to 20 business days depending on your location. All orders include tracking, and you will receive a tracking number via email once your watch ships.

Yes. We offer free worldwide shipping on every order, with no minimum purchase required.

We ship worldwide. Whether you are in Europe, North America, Asia, Australia, or anywhere else, we will deliver your timepiece to your door at no extra cost.

For orders within the European Union, all taxes and duties are included in the price. For orders outside the EU, import duties and taxes may apply depending on your country's regulations. These are the responsibility of the customer.

We accept all major credit and debit cards, Apple Pay, Google Pay, Shop Pay, and Klarna. All payments are processed securely through Shopify Payments.

We offer a 14-day return policy from the date of delivery. The watch must be unworn, undamaged, and in its original packaging. If the item is defective, we cover return shipping. For change-of-mind returns, the customer is responsible for return shipping costs. Refunds are processed within 5 to 7 business days.

Every watch comes with a 1-year warranty covering movement failure, manufacturing defects, and loose components. It does not cover scratches, water misuse, impact damage, battery replacement (VK63), or normal wear and tear. To make a claim, email us with your order number and photos of the issue.

Yes. If you have a specific design in mind, contact us at support.thegoldenmods@gmail.com with details of what you are looking for. We will work with you to create a timepiece that matches your vision, subject to component availability. Custom builds may have different pricing and lead times.

Keep your watch away from strong magnetic fields, chemicals, and extreme temperatures. Clean the case with a soft cloth. Avoid operating the crown underwater. Store it in a cool, dry place when not in use. For detailed care instructions, visit our Watch Care Guide.

No. The Golden Mods is an independent company. We use genuine movements and components, but we are not affiliated with, endorsed by, or connected to any watch manufacturer. Our product names are original. For full details, see our No Brand Affiliation page.