FAQ
Frequently Asked Questions
Orders & Shipping
How long does shipping take?
We offer free worldwide shipping on all orders. Processing time is 2 to 4 business days. Estimated delivery: Spain 3 to 5 days, EU 5 to 8 days, USA/Canada 7 to 12 days, Rest of World 10 to 15 days. A tracking number is sent via email once your order ships.
Do you ship worldwide?
Yes. We ship to all countries worldwide, free of charge. No minimum order required.
How do I track my order?
Once your order ships, you will receive an email with a tracking number. You can use this number on our Track Your Order page to monitor delivery status.
Will I have to pay customs or duties?
Orders within the EU are shipped with taxes included. For orders outside the EU, customs duties and import taxes may apply depending on your country's regulations. These charges are the responsibility of the buyer and are not included in the product price.
Can I change or cancel my order?
We process orders quickly. If you need to change or cancel, contact us at support.thegoldenmods@gmail.com as soon as possible. We will do our best to accommodate your request, but once an order has shipped, changes cannot be made.
Product
What is a modified watch?
Our timepieces are original creations built using genuine Japanese automatic movements as their foundation. Each watch is individually assembled with independently sourced premium components including sapphire crystal, 316L stainless steel cases, and ceramic bezels. They are not products of any movement manufacturer, nor do they claim to be.
What movements do you use?
We use three types of genuine Japanese movements: the NH35A automatic (3-hand with date), the NH34A automatic (GMT with dual timezone), and the VK63 meca-quartz (chronograph). All are renowned for their precision and durability.
Are the watches water resistant?
Yes. Our timepieces are rated at 5ATM (50 meters). This means they are suitable for everyday wear, including hand washing and rain. We recommend avoiding submersion beyond 50 meters.
How do I adjust the bracelet size?
Every watch that ships with a stainless steel bracelet includes a micro screwdriver for link removal. We also include a step-by-step sizing guide. If you need help, contact our support team.
How do I care for my watch?
Visit our Watch Care Guide for detailed instructions on cleaning, storage, and maintenance.
Returns & Warranty
What is your return policy?
We offer a 14-day return policy. The watch must be unworn and in its original packaging. Contact us to initiate a return. Customer pays return shipping unless the item is defective. Full details on our Returns page.
What does the warranty cover?
All timepieces come with a 1-year warranty covering the movement and assembly against manufacturing defects under normal use. This does not cover physical damage, water damage from misuse, or normal wear of straps and bracelets. Full details on our Warranty page.
How do I request a refund?
Email us at support.thegoldenmods@gmail.com with your order number. Once approved, ship the item back. Refunds are processed within 5 to 7 business days after we receive the return.
How do I claim warranty service?
Contact us at support.thegoldenmods@gmail.com with your order number and a description of the issue. Include photos if possible. We will assess the situation and arrange a repair or replacement as needed.